1. After briefly describing the premise of this article, describe a recent encounter you have had with a "street-level bureaucrat."
2. Was this encounter a generally positive experience, or negative experience, in your mind? What made the experience positive or negative?
3. In what ways did the "street-level bureaucrat," in the experience you identify, further (or hinder) the public policy of his or her agency during their encounter with you?
4. Describe at least one way (using at least one specific reference to the article) in which this article helped you better understand or appreciate your encounter with a "street-level bureaucrat."
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